FAQ

Frequently Asked Questions (FAQ)

Last Updated: August 2026

Welcome to the Talo Wear (operated by FF COMMERCE LTD) Help Center. Below you will find answers to common questions regarding our UK shipping, order tracking, returns, and consumer rights. If you need further assistance, please contact our customer care team at info@talowear.com.

1. Shipping & Delivery

Where do you deliver?

We ship exclusively to addresses within the United Kingdom.

How much does shipping cost?

We offer Free Standard Shipping on all UK orders with no minimum spend requirement (£0.00).

What are your order processing and delivery times?

  • Daily Order Cut-off Time: 8:00 PM (GMT/BST)
  • Handling Time: 1–3 business days (Monday–Friday)
  • Transit Time: 4–7 business days (Monday–Friday)
  • Total Estimated Delivery Window: 5–10 business days

Which couriers do you use?

Depending on parcel size and recipient location, deliveries are completed by trusted UK carriers including Royal Mail (Tracked), Evri, and DPD.

How can I track my order?

Once your parcel is dispatched, you will receive an automated email containing a tracking number and link to monitor your delivery progress in real time.

2. Returns, Refunds & Consumer Rights

What is your return policy?

In strict accordance with the UK Consumer Rights Act 2015, we offer a 30-day return policy. We charge £0.00 restocking fees. Return shipping costs for change-of-mind returns are the responsibility of the customer.

How do I initiate a return?

To start a return, email us at info@talowear.com with your order number. Upon approval, our team will issue return authorization instructions for our Bristol forwarding facility.

*Important Note: Our registered head office in Covent Garden, London is an administrative location only and cannot accept direct returns. Unsolicited returns sent there will be rejected.

What if my item arrives damaged or defective?

If your order arrives damaged, defective, or incorrect, please report it to us within 24 hours of receipt at info@talowear.com with photos. In such cases, Talo Wear covers return costs and arranges a replacement or full refund.

When will I receive my refund?

Once inspected at our return hub, refunds are processed within 7 business days back to your original payment method. Please allow an additional 3–10 days for your bank to post the credit.

3. Billing & Payments

What currency are prices displayed in?

All prices and checkout transactions are billed in British Pounds (GBP £).

Talo Wear | Operated by FF COMMERCE LTD

Email Support: info@talowear.com

Support Hours (GMT/BST): Monday–Friday: 9:00 AM – 5:00 PM | Saturday & Sunday: Closed

Registered Administrative HQ

FF COMMERCE LTD (Co. No: 17398899)
71–75 Shelton Street, Covent Garden
London, WC2H 9JQ, United Kingdom
(Administrative office — Not a return address)

UK Return Forwarding Hub

Talo Wear UK Returns
122 Pen Park Road
Bristol, AVON BS10 6BP, United Kingdom
(Authorised returns only — Pre-approval required)

© 2026 Talo Wear | Operated by FF COMMERCE LTD | All Rights Reserved