Shipping Policy

Last Updated: August 2026

At Talo Wear (operated by FF COMMERCE LTD), we are committed to providing a reliable, transparent, and seamless shipping experience across the United Kingdom. We pride ourselves on complete simplicity: no hidden fees and free standard delivery on every order.

1. Delivery Timeframes & Schedule

*Note: To offer you the best pricing, orders are processed and fulfilled via our international fulfillment network. Delivery estimates are provided as guidance and may vary due to carrier delays, weather conditions, customs procedures, or peak seasonal demand.

2. Carrier Services & Order Tracking

We partner with trusted UK courier networks to ensure your parcel arrives safely. Depending on package size and final destination, deliveries are completed by:

• Royal Mail (Tracked)
• Evri
• DPD

Real-Time Tracking: Once your parcel is dispatched, you will receive an automated email containing a tracking number and a direct link to monitor your package progress in real time.

3. Consumer Guarantees, Damaged & Missing Parcels

Your Rights: Under the UK Consumer Rights Act 2015, you are entitled to a replacement, repair, or full refund if your order is significantly delayed, lost, or arrives damaged.

Reporting Damages: Please inspect your parcel upon arrival. If your items arrive damaged or defective, report it to info@talowear.com within 24 hours of receipt, including photos of the damaged item and packaging.

Address Accuracy: Customers are responsible for verifying complete and correct delivery details at checkout. Talo Wear is not liable for failed deliveries resulting from incomplete or inaccurate addresses provided by the buyer.

Lost Parcels: If tracking shows no movement for an extended period, please contact support so we can initiate an investigation with the carrier and arrange a prompt solution.

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